Privacy Policy

At 8ubd, we are committed to protecting the privacy and personal information of every player who uses our online casino and sports betting platform. This Privacy Policy describes in detail how 8ubd collects, processes, stores, and discloses information when you visit our website at https://8ubd.club, create an account, make a deposit using bKash, Nagad, Rocket, or another supported payment method, or engage with our games and promotions.

By accessing or using the 8ubd platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein. If you do not agree with any part of this policy, please discontinue use of our services. This policy applies to all users of the 8ubd platform, including residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions of Bangladesh.

Information We Collect

8ubd collects various categories of personal information to provide you with a secure, fair, and enjoyable gaming experience. The types of information we may collect include:

• Identity information — full name, date of birth, nationality, and government-issued identification documents required for account verification.
• Contact information — email address, phone number, and residential address (city/district within Bangladesh, such as Dhaka, Rangpur, or Mymensingh).
• Financial information — transaction records, deposit and withdrawal histories, payment method details (e.g., bKash wallet number, Nagad account, Rocket reference), and account balances. Full payment credentials are never stored directly by 8ubd.
• Technical information — IP address, device type, operating system, browser version, session duration, pages visited, and referring URL collected automatically when you use our platform.
• Behavioral and gaming information — betting history, game preferences, bonus usage, wagering patterns, and any communications you submit to our customer support team.

We collect this information directly from you when you register or interact with our platform, and automatically through cookies and server logs when you browse our site. We do not knowingly collect personal information from individuals under the age of 21.

How We Use Your Information

8ubd processes your personal information for clearly defined purposes only. The table below summarises the primary purposes and the corresponding lawful basis under which we process your data:

Sharing of Information

8ubd does not sell, rent, or trade your personal information to any third party for commercial gain. However, we may share your data in limited, specific circumstances with trusted parties who are bound by confidentiality obligations:

• Payment processors and banking partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other payment infrastructure providers — solely to complete your transactions.
• Technology and platform vendors — game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and NetEnt — who operate specific game environments on our platform and may receive anonymised session data.
• Regulatory and law enforcement bodies — where we are required by applicable law, court order, or regulatory obligation to disclose information. We will notify you where legally permitted to do so.
• Professional advisors — legal counsel, auditors, and fraud-investigation specialists — who are obligated to maintain confidentiality under professional or contractual duties.

In all cases, we share only the minimum amount of data necessary for the stated purpose and require all recipients to handle your information with the same level of care and security that 8ubd applies.

Cookies and Tracking Technologies

8ubd uses cookies and similar tracking technologies to enhance platform performance, maintain your session state, remember your language preference, and analyse how users interact with our site. Cookies are small text files placed on your device by your browser. They do not contain executable code and cannot access other files on your device.

We use the following categories of cookies: (a) Essential cookies — required for the platform to function correctly, including login session cookies and security tokens; (b) Analytical cookies — help us understand aggregate usage patterns so we can improve the platform; (c) Preference cookies — store your language and display settings. You may configure your browser to refuse cookies; however, doing so may limit certain functionality of the 8ubd platform, including the ability to maintain a logged-in session.

Data Retention

8ubd retains your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. In practice, this means: account information is retained for the duration of your active account and for a period of up to five (5) years following account closure to meet our record-keeping, AML, and compliance obligations; financial transaction records are retained for a minimum of five (5) years from the date of each transaction; and technical log data is typically retained for up to twelve (12) months.

When personal data is no longer required, 8ubd will securely delete or anonymise it in accordance with our internal data destruction procedures. Anonymised aggregate data, which cannot reasonably be used to identify any individual, may be retained indefinitely for statistical and analytical purposes.

Your Rights Regarding Your Personal Data

8ubd respects your rights over your own personal information. As a registered user of our platform, you have the following rights, which you may exercise at any time by contacting our support team:

• Right to access — you may request a copy of the personal data 8ubd holds about you, along with information on how it is being processed.
• Right to rectification — if any personal data we hold is inaccurate or incomplete, you may request that it be corrected or updated promptly.
• Right to erasure — in certain circumstances (for example, where processing is based solely on consent and you withdraw that consent), you may request deletion of your personal data, subject to our legal retention obligations.
• Right to restrict processing — you may ask 8ubd to pause processing of your data in situations where accuracy is disputed, processing is unlawful but you prefer restriction to deletion, or we no longer need the data but you need it for legal proceedings.
• Right to object to direct marketing — you may opt out of receiving any promotional communications from 8ubd at any time without restriction and without providing a reason.

To exercise any of these rights, please contact the 8ubd support team by email at [email protected]. We will respond to all legitimate requests within a reasonable timeframe. Please note that exercising certain rights — such as requesting erasure of all data — may result in the closure of your account, as some data is required for us to provide our services.

Data Security

8ubd takes data security seriously. We implement a range of technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption of all data transmitted between your device and our servers, strict access controls limiting data access to authorised personnel only, regular security assessments and vulnerability testing of our platform, and secure password storage using industry-standard hashing algorithms.

Despite our best efforts, no method of data transmission or storage is completely impenetrable. If you suspect that your account has been compromised or you notice any suspicious activity, you should contact our support team immediately at [email protected]. 8ubd will take prompt action to investigate and mitigate any confirmed security incidents.

Third-Party Services and Links

The 8ubd platform integrates with third-party game providers (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and NetEnt) and payment processors (including bKash, Nagad, Rocket, Upay, and Visa/Mastercard networks). These third parties operate under their own privacy policies. When you interact with their services — for example, by launching a live casino table powered by Evolution Gaming or processing a bKash payment — their data practices may apply in addition to ours. We encourage you to review the privacy policies of any third-party services you use.

8ubd is not responsible for the content, privacy practices, or data handling of any third-party services, platforms, or websites. The inclusion of any third-party service on our platform does not constitute an endorsement of that party's privacy practices.

Changes to This Privacy Policy

8ubd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or business operations. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via their registered email address or a prominent in-platform notice.

Your continued use of the 8ubd platform following the posting of any revised Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 8ubd handles your personal data, please do not hesitate to reach out to our dedicated support team. We are committed to responding to all privacy-related enquiries promptly and transparently.

You can reach us by email at [email protected]. Our support team is available 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6) and will handle your enquiry with full confidentiality.